Privacy Policy

Last Updated: October 24, 2026

1. Introduction

Welcome to Find Furniture Online. We operate an online furniture marketplace that helps customers discover furniture and furniture suppliers across North America.

We are committed to respecting your privacy and protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices available to you when you visit or use our website.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent, we will obtain it as required by law.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website.

Personal Information

When you contact us, create an account, or place an order, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Account login information

  • Order details and purchase history

  • Messages and other information you provide when contacting us

Payment Information

If you make a purchase through our website, payment information may be processed by our payment service providers.

We do not intend to store complete payment card details on our own systems when payments are handled by third-party payment processors. The information collected and retained depends on the payment method and provider used.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed and links clicked

  • Time spent on the website

  • Referring website or source

  • Cookies and similar tracking technologies

We use this information to understand how visitors use our website, maintain website functionality, improve performance, and protect against fraud and unauthorized activity.

Communications

If you contact us by email, through a contact form, or through another communication channel, we may retain your messages and contact details to respond to your request and maintain relevant business records.

3. How We Use Your Information

We may use the information we collect to:

  • Operate and maintain our website and marketplace.

  • Process orders, payments, returns, and customer service requests.

  • Communicate with you about orders, deliveries, products, and account activity.

  • Connect customers with relevant furniture suppliers when necessary to fulfil an order.

  • Respond to questions, complaints, and requests.

  • Improve our website, product discovery, and shopping experience.

  • Understand website traffic and customer preferences.

  • Detect and prevent fraud, unauthorized transactions, and security threats.

  • Comply with legal, tax, accounting, and regulatory obligations.

  • Send promotional emails or marketing communications where permitted by law and subject to your preferences.

We will not use your personal information for materially different purposes without providing notice or obtaining consent where required by applicable law.

4. How We Share Your Information

We do not disclose your personal information indiscriminately. However, operating an online marketplace may require sharing certain information with other organizations.

Furniture Suppliers

If you purchase a product from a supplier through our marketplace, we may share relevant information, such as your name, shipping address, contact details, and order information, with that supplier to process and fulfil your order, arrange delivery, and address customer service issues.

Suppliers may handle information under their own privacy policies and legal obligations. We encourage customers to review a supplier’s privacy practices where applicable.

Service Providers

We may share information with third-party service providers that help us operate our business, including providers of:

  • Website hosting and maintenance

  • Payment processing

  • Shipping and delivery services

  • Website analytics

  • Email and customer communication tools

  • Fraud prevention and security services

These providers may access information only as necessary to perform their services, subject to applicable contractual and legal requirements.

Legal Requirements and Business Transfers

We may disclose information where reasonably necessary to comply with applicable laws, legal proceedings, or lawful requests; protect our rights and property; investigate fraud; or protect the safety of our users and others.

If our business is sold, reorganized, or merged with another business, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions and understand how visitors interact with our services.

These technologies may be used to:

  • Remember preferences and shopping activity.

  • Maintain account sessions and essential website functionality.

  • Measure website traffic and performance.

  • Understand which pages and products interest visitors.

  • Support advertising and marketing activities, if enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will request consent before using non-essential cookies or tracking technologies.

6. Third-Party Websites and Services

Our website may contain links to external websites, including supplier websites and third-party services.

We do not control the privacy practices, content, or security of websites operated by other organizations. When you visit an external website, its own privacy policy and terms may apply.

We recommend reviewing those policies before providing personal information to third parties.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining accounts, resolving disputes, meeting legal obligations, and maintaining appropriate business records.

Retention periods depend on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.

8. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we take reasonable measures to protect the information entrusted to us.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Withdraw consent to certain uses or disclosures of your information.

  • Opt out of marketing emails.

  • Object to or restrict certain processing activities.

  • Request information about how your personal information is collected, used, and disclosed.

  • Exercise additional privacy rights available under applicable local laws.

Some rights are subject to legal exceptions. For example, we may need to retain certain transaction records to comply with tax, accounting, or other legal obligations.

To submit a privacy request, contact us using the details in the Contact Us section below. We may need to verify your identity before responding.

We will process valid requests in accordance with applicable law.

10. Marketing Communications

We may send promotional emails about products, suppliers, website updates, or special offers where permitted by law.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or contacting us directly.

Even if you opt out of marketing communications, we may still send necessary non-promotional messages relating to your orders, account, security, or other business transactions.

11. Children’s Privacy

Our website is intended for a general audience and is not directed at children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization where required by law. If we learn that we have collected such information unlawfully, we will take reasonable steps to delete it.

Parents or guardians who believe a child has provided personal information to us may contact us using the details below.

12. International Data Transfers

Because our marketplace serves customers and suppliers across North America, personal information may be processed or stored in countries other than the country where you reside.

Those countries may have different privacy laws and

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